The master franchise owners (CP) of 7- Eleven are in dispute with AIS with regard commission rates. The top-up service for 1-2-call mobiles has therefore been discontinued at all 7- Eleven shops.
The owners (CP) wanted to increase commissions from 4 to 6% on all 1-2-Call top-ups with the company claiming this would bring them into line with other mobile providers DTAC and True Move who pay between 6-8%.
AIS customers have now been left looking for alternatives such as ATMs and the bright orange Boonterm top-up machines. In Buriram there are a number of independent shops still providing 1-2-call top-ups.
CP All, the operator of Thailand’s thousands of 7-Eleven’s, also own True Move.
The situation is a no-win for all parties involved, CP, 7-11 franchise owners, AIS and their customers. The business owners are losing millions in revenue and customers, especially those in rural areas, have been left struggling to put credit on their phones.
The National Broadcasting and Telecommunications Commission have stated they cannot intervene as they have no legal right to do so.
Credit: Stickboy